A message from Andrew and Arah.
14 April 2020
Greetings to you all
We are keen to keep in contact with you. We miss you, and we want to keep in touch and let you know how we are doing.
We have stepped into a new frontier in our work. The paradigms are shifting as we receive new information daily. This is quite a dynamic time and our teams are glad to have each other, to have work to come to and gorgeous residents to be with each day. These things keep us calm and connected. Thank you for entrusting your loved ones into our care. They are in our bubbles and we are like family together.
There are several things we would like to let you know:
Firstly, any resident who shows any sign of COVID-19 is being swabbed. The threshold for testing is low. All swabs sent to the lab for testing have been reported as negative. Any staff member who is at all unwell is not able to come to work until it is clear they do not have COVID-19.
Each rest home is divided into smaller bubbles. Each member of our staff team is assigned to one of these smaller bubbles. This reduces the risk of spread should we have a positive result for COVID-19.
Any new rest home residents will go into isolation for 14 days.
We have our plans for various scenarios that could occur. We are in contact with the DHB, gaining information and adjusting our plans according to new information available. Representatives from the DHBs will be visiting each rest home in the next few days to talk with managers and to check that we are prepared. We welcome this input and will be making sure we are ready for possible eventualities.
We will be ringing you as usual if there are changes or if we have any concerns about your loved one. We will let you know immediately if someone has been diagnosed with COVID-19 in the rest home your loved one is in.
Thank you for not visiting and keeping our residents safe. We all just need to stay in our bubbles for a bit longer. We will hear what will occur with a change in levels as this week progresses.
We know this is an uncertain time for you. Being unable to visit family and loved ones is sad and heart breaking. We are so very sorry. Our thoughts are very much with you.
We send much love to each of you.
Arah Cartagena Clinical Manager Andrew Sheard Managing Director
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